Service Area & Location Guide
Review the general areas served by TTC and learn how a hotel, villa or Airbnb location is handled during booking. The booking system or Customer Service review determines the applicable transfer options.
Traveling today or within 24 hours? Review Last-Minute Transfer Information.
Search for your hotel or property in TTC's online booking system.
Listed properties are connected to their applicable service area within the booking system.
The map helps travelers review locations but does not calculate a transfer rate.
Unlisted hotels, villas or Airbnbs can be submitted for location review.
Booking & Location
TTC's booking system already contains listed hotels and properties connected to their applicable service areas. Travelers do not need to calculate a zone manually before booking.
Select the applicable airport or transfer service in TTC's booking system.
Open TTC Online BookingSelect the hotel or available property that matches the intended pickup or drop-off location.
The booking system displays the applicable vehicle categories and rates configured for the selected route and property.
Do not select a different hotel or property only to obtain a rate. If the correct location is not listed, send its Google Maps link to Customer Service for review.
Interactive Map
Use the map to review general locations across Tulum and the Riviera Maya. Map boundaries, markers and routes are informational references only.
The map is provided as a general service-area reference. It does not calculate or determine the final transfer rate, confirm route availability or create a reservation.
This map is hosted by Google. Loading or interacting with it may connect your browser to Google and is subject to Google's privacy terms.
Review Google's Privacy PolicyCommon Service Areas
TTC serves selected locations across Tulum and the Riviera Maya. Available transfer options may vary according to the selected airport, route, property and vehicle category.
A location appearing on the map or in this guide does not by itself confirm availability for a specific date or service.
Location Review
If the correct property does not appear in the booking system, do not select another location only to obtain a price. Send the exact Google Maps link to TTC Customer Service for review.
Open the hotel, villa or Airbnb location in Google Maps and copy its share link.
Include the airport or pickup point, date, requested time, destination, passengers and luggage.
Customer Service will review the location information and communicate how to continue with the request.
Do not send card numbers, CVV codes, passwords or sensitive banking information through WhatsApp or email.
Customer Service: 9:00 AM–7:00 PM, local Tulum time
Online Booking
Search for your hotel or listed property in TTC's booking system to review the applicable transfer options and vehicle rates.
Verify the airport, property, travel date, passenger count and luggage before completing the reservation.
Service Area FAQ
Find practical answers about using the TTC service area map, locating a property and reviewing transfer options through the booking system.
The map provides a general visual reference for locations served by TTC across Tulum and selected destinations in the Riviera Maya. It can help travelers review where a hotel, villa or Airbnb is located.
No. The map does not calculate or determine a transfer rate. Applicable transfer options and rates are provided through TTC's booking system or after Customer Service reviews an unlisted property.
Open TTC's online booking system, select the applicable airport or transfer service and search for the correct hotel or listed property. The system will display the transfer options configured for that selection.
Open TTC Online BookingDo not select a different property only to obtain a price. Copy the exact Google Maps share link and send it to TTC Customer Service with the airport or pickup point, date, requested time, destination, passengers and luggage.
Send on WhatsAppNo. Nearby properties may belong to different configured service areas or require different route information. Use the exact hotel, villa or Airbnb location intended for pickup or drop-off.
The guide includes Tulum Downtown, Tulum Hotel Zone, Akumal, Puerto Aventuras, Playa del Carmen, Puerto Morelos, Cancun and Bacalar. Available options may vary according to the selected airport, route, property and vehicle category.
Review All Transfer DestinationsThe guide supports general location review for transfer planning from Tulum International Airport (TQO) and Cancun International Airport (CUN). Travelers should use the applicable airport page or booking system to review available routes.
Yes. If the property does not appear in online booking, send its exact Google Maps link to Customer Service. The location and travel details must be reviewed before TTC communicates how to continue.
Open the property in Google Maps, use the Share option, copy the location link and send it with the passenger, airport, date, time, route and luggage information. Do not send card numbers, CVV codes, passwords or sensitive banking information.
No. A marker, route or location appearing on the map does not confirm vehicle availability, pricing or a reservation for a particular date. A transfer is confirmed only through the applicable TTC reservation process.
Last-Minute Transfer Information
Same-day and next-day requests require direct review. Route, property and vehicle availability must be checked before a transfer can be confirmed.
Use the dedicated Last-Minute page to review the required information and continue with the applicable request process.
Find Your Property
Search for the correct hotel or listed property to review the applicable transfer options. If the location is not available, send its Google Maps link to Customer Service.
Customer Service: 9:00 AM–7:00 PM, local Tulum time
We use essential storage for basic website functions. With your permission, Google Analytics and Google Ads help TTC measure visits and booking or WhatsApp interactions. Privacy Policy
We use essential storage to remember your privacy choices and support basic website functions. With your permission, Google Analytics and Google Ads help TTC measure website visits, booking interactions and WhatsApp interactions. You can allow these technologies, continue without them or manage each category. Privacy Policy