FAQ - Frequently Asked Questions | Tulum Transport Company

What makes your Tulum Airport Transfers the best choice?

✅ Tulum Transport Company offers the best Tulum airport transfers in the region with several key advantages that set us apart from other transportation providers:

🏆 Why our Tulum Airport Transfers are #1 rated:

• TripAdvisor Travellers' Choice Winner - 3 consecutive years (2023, 2024, 2025)
• Direct airport presence - Located inside Tulum International Airport (TQO)
• Professional bilingual drivers - English and Spanish speaking
• Modern fleet - Air-conditioned vehicles with full insurance
• Fixed transparent pricing - No hidden fees or surprises
• 24/7 availability - Ready when you need us

💡 Our Tulum airport transfers serve all major destinations including Tulum Downtown, Tulum Hotel Zone, Akumal, Playa del Carmen, Puerto Aventuras, and more. We also provide transfers from Cancun Airport to Tulum with the same premium service quality.

🌟 Over 1,000 passengers monthly choose our Tulum airport transfers for reliability, safety, and exceptional customer service. Experience the difference with Mexico's most trusted transportation company!

Can I book a last-minute transfer?

Are the rates based on per person or per vehicle?

Are the airport transfers private?

What types of vehicles are available to reserve for transportation to/from Tulum Airport?

At Tulum Transport Company, we provide a wide range of private airport transfer vehicles to suit different group sizes and preferences:

🚗 SUV (up to 3 passengers)

Comfortable, air-conditioned, and ideal for couples or small groups seeking privacy, speed, and efficiency.

🚐 Standard Van (up to 7 passengers)

Spacious vehicles such as Toyota Hiace or VW Transporter, perfect for families or mid-size groups traveling with luggage.

🚐 Extended Van (up to 10 passengers)

Great for bigger families or small groups that need extra seating and luggage space while still keeping the ride private and comfortable.

🚐👨‍👩‍👧‍👦 Sprinter Van (up to 14 passengers)

Best for large groups, weddings, events, or travelers with extra luggage, offering comfort and space.

🍼 Baby seats and boosters available at no extra cost

(Subject to availability — must be requested in advance)

✨ All transfers include:

• Private service (never shared)
• Professional English-speaking drivers
• Air-conditioned, modern vehicles
• Real-time flight monitoring to guarantee timely pick-ups

💡 Not sure which vehicle is right for you? Our team will recommend the best option based on your group size and luggage needs.

Where do I find the driver at Tulum Airport?

What is your payment policy?

At Tulum Transport Company, we ensure a secure and seamless booking experience for all our clients. Here's how our payment process works:

💳 Secure Online Payment

All reservations must be paid in advance through our encrypted online payment platforms such as Stripe or WeTravel. This guarantees that your vehicle and professional driver are confirmed and reserved for your service.

✔ Accepted Payment Methods

• Major credit & debit cards (Visa, MasterCard, American Express)
• Secure payment links (sent directly to your email or WhatsApp)
• Payments available in USD or Mexican Pesos

📌 Service Confirmation

Your airport transfer booking is confirmed once full payment is received. You will immediately receive an email confirmation and receipt with all service details.

🔁 Changes or Adjustments

If you request changes after payment (such as vehicle upgrade, additional stops, or modified routes), any price difference must be covered before the service begins.

💰 Payment Platform Fee: A small processing fee (around 5%) from the payment provider may apply to all transactions.

What is your cancellation policy?

At Tulum Transport Company, we understand that travel plans can change, so we offer a clear and flexible cancellation policy for our private airport transfers.

✔ Free Cancellation

You may cancel your reservation free of charge up to 48 hours before your scheduled pickup time.

❌ Cancellations within 24 Hours

Cancellations made within 24 hours of your pickup are non-refundable, as the vehicle and driver are already assigned and scheduled.

💳 Refund Processing

If a refund applies, it will be processed via the same payment method used during booking. Please note:

• Payment platforms (e.g., Stripe) may retain a small processing fee (~5%), which is non-refundable

📅 Credit Option for Future Travel

If you cancel late but still plan to travel, we can apply your payment as credit for a future service within the next 12 months.

📞 Modify or Cancel: To modify or cancel a reservation, please contact us as soon as possible via email or WhatsApp. Our operations team will assist you promptly.

How do Tulum Airport transfers work?

✈️ Tulum Airport to Hotel

When you arrive at Tulum International Airport, your private driver will be waiting for you in the arrivals area, holding a sign with your name.

Once you meet your driver, they will escort you to your private vehicle and take you directly to your hotel, resort, or accommodation in Tulum, Riviera Maya, or surrounding areas.

Enjoy a comfortable, secure, and stress-free transfer from the airport.

🏨 Hotel to Tulum Airport

For your return transfer, your driver will meet you at the front of your accommodation at the scheduled pickup time.

Please be ready on time, as punctuality ensures a smooth and timely departure to the airport.

We monitor your return flight to ensure perfect timing.

💬 Special Requests

If you have any questions or specific needs (extra luggage, baby seats, multiple stops), our team is happy to assist you to ensure a personalized and seamless airport transfer experience.

✨ Travel with confidence knowing that all Tulum Transport Company transfers are private, reliable, and fully monitored for your convenience and safety.

FAQ – Questions & Answers

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